Frequently Asked Questions

We understand that delivering high-quality, cost-effective products combined with excellent service is essential for building long-term relationships with our valued customers. That’s why technical support forms the backbone of our company. Our dedicated and experienced support team is committed to providing after-sales assistance and resolving any issues our clients may face.Our ultimate goal is your complete satisfaction.

• Pre-Sales Service

Our sales development team will recommend the best machine model based on your requirements and provide detailed information (including introductions and images). We ensure prompt responses to any additional questions you may have. Our experienced engineers are available to support custom machine projects, ensuring we fully understand your needs. We warmly welcome you to test the machine with samples.

• Quality Assurance

All products undergo rigorous inspection and debugging before delivery.

• Delivery

Preparation Time: Machines are custom-made according to client specifications, strictly adhering to the delivery timelines outlined in the contract.Packaging: Machines are packaged in wooden crates sized appropriately. Ample cushioning materials will protect the machines during long-distance transportation.Shipping: We support multiple shipping methods, including air freight, sea freight, and rail transport.

• Installation and Training

Machines and accessories will be packaged and shipped together, along with operating and maintenance instructions and parts catalogs. Users can install and adjust the machines following the installation manuals and video guides provided.We also invite you to our factory for further training opportunities.

• After-Sales Support

Tairui boasts an experienced technical support team dedicated to troubleshooting via phone, email, and video assistance.

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